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Decisions / Recommendations |
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There have been instances where
the LERG assignee of an NXX code
has not opened a code to
portability in NPAC, and either
cannot be contacted to do so, or
refuses to do so.
Individual circumstances may
vary depending on the situation.
In some cases, the NXX may have
been opened for portability in
the LERG but not in the NPAC SMS.
In other cases, the NXX may not
have been opened for portability
in the LERG or the NPAC SMS. It
may be that if the NSP or the
NPAC Administrator contacts the
OSP, the situation will be
resolved. But in those
situations where the OSP can’t
be contacted or refuses to
cooperate, the following
procedure should be followed:
- The NSP should document
attempts to contact the OSP to
request that the NXX be opened
in the NPAC SMS.
- If the NSP attempts to
make contact are unsuccessful,
the NSP should contact the
NPAC Administrator. The NPAC
Administrator should attempt
to contact the OSP to request
that the code be opened in the
NPAC SMS. Attempts should be
documented.
- If neither the NSP
nor the NPAC Administrator can
make contact with the OSP or
if the OSP refuses to
cooperate, the NSP should
contact the appropriate
regulatory authorities for
assistance. The NSP should
provide details to the
regulatory authority including
the Service Provider
Identification (SPID) of the
OSP who should have opened the
code.
- The regulatory authority
may convince the OSP to open
the code, or may authorize the
NPAC Administrator to open the
code to portability in the
NPAC SMS. Any such
authorization directed to the
NPAC Administrator shall
include the NSP-provided SPID
of the code holder under which
the code shall be opened in
the NPAC. Upon receipt of such
regulatory authorization, the
NPAC Administrator shall
proceed with opening the code
in the NPAC SMS.
- The OSP should have the
LERG updated to show the code
as portable if it does not
already do so.
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