|
PIM 32 seeks to address issues
related to the process of
obtaining a Customer Service
Record (CSR) for wireline
reseller customers. The CSR
contains information necessary
to complete a Local Service
Request (LSR) for porting a
wireline number. In some cases,
carriers are not able to obtain
an end user’s specific CSR
information from some wireline
network service providers when
attempting to port telephone
numbers (TNs) associated with
reseller accounts. For example,
two of four RBOCs refuse to send
the CSR information to the New
Local Service Provider (NLSP)
because they have been
instructed by their resellers
not to share the end user’s
specific information which the
resellers consider to be
proprietary.
This is a critical problem.
For those reseller errors where
there is a workaround, many of
the port requests are
significantly delayed before
completion. In some cases there
are no workaround solutions and
end users who want to port their
number cannot. Those customers
either give up on porting their
number, or cannot keep their
number and must change to a new
number. It is not always
possible to work with the
resellers to obtain the
information needed to populate
the LSR. It is often difficult
to find someone with the
reseller that can support a port
and provide the needed
information.
The failure to port wireline
reseller TNs can be resolved.
Direction by resellers to Old
Network Service Providers (ONSPs)
to provide the specific customer
information where possible would
greatly reduce the unsuccessful
ports. Resellers should not be
allowed to withhold end user
specific customer information
necessary for the porting
process.
At the April 17, 2007 NANC
meeting, the LNPA WG submitted
this final Position Paper in
order to bring the LNPA WG’s
consensus position to the
attention of the NANC and the
FCC. |
