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1. |
What is Neustar, Inc.? |
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Neustar is a provider of essential clearinghouse services to the North American
communications industry and Internet service providers around the world.
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2. |
What is Local Number Portability (LNP)? |
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LNP is the process by which an end customer can retain the same telephone number
regardless of which local service provider is chosen. Since subscribers
might be unwilling to switch service providers and/or change their current numbers,
LNP will help them to ensure successful local telephone competition amongst providers.
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3. |
How can I receive a PIN for the Automated TN Lookup System (IVR)?
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A Personal Identification Number (PIN) will be assigned once Neustar receives the
completed registration form located on the following link: http://www.npac.com/ivr/forms/registration.htm |
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4. |
Who can request the IVR PIN? |
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Use of the IVR system, including receipt of the Personal Identification Number (PIN), is strictly limited to the following:
- Law Enforcement Agencies - agencies of the United States or of a State or political subdivision thereof that are empowered by law to conduct investigations of or to make arrests for violations of federal, state or local laws; and
- PSAPs - entities performing public safety answering point (PSAP) functions in the performance of their official duties.
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5. |
What is the call in number for the IVR system? |
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The IVR number is 571-434-5781. If this number is unavailable, users may call 704-583-8311 to reach the Secondary IVR system. |
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6. |
How soon can an IVR PIN be assigned? |
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Once your request is received, it can take up to 1-2 business days to establish
a PIN.
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7. |
How will I be notified my PIN? |
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Neustar personnel will contact you via telephone to provide you the PIN. All
PINs are 8 digits. Note: Per security requirements, Neustar cannot email
you the PIN. |
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8. |
Will my PIN expire? |
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No, the PIN will not expire. |
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9. |
Is an IVR PIN assigned to an individual or the organization?
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The IVR PIN is assigned to the organization. The PIN and the IVR system
call in number can be shared between members of the same organization. |
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10. |
Can the IVR system be used via a web-based service? |
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The IVR system is a telephone-based service only. |
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11. |
Is the IVR a free service? |
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Yes, the Automated Telephone Number Lookup System is a free service that we offer
to Police, Law Enforcement, and Public Safety agencies as defined by the Department
of Justice. |
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12. |
How many Telephone numbers will the IVR allow me to check per call? |
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The IVR system will allow you to check 20 telephone numbers per call. |
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13. |
What are the four (4)-alphanumeric characters the system gives before providing
the Carrier name on a Ported Telephone Number? |
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The four (4)-alphanumeric characters provided by the IVR system refers to the Carrier's
SPID (Service Provider ID). This ID is a unique industry identifier for
the Carrier. |
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14. |
Will the IVR system provide contact information on all telephone numbers? |
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No, the IVR system will only provide contact information on ported telephone numbers. If
a number is not ported, the system will indicate that it is not ported. |
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15. |
The system states that the Telephone Number has 'not been ported'. What
does that mean? |
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'Not ported' means that the Telephone Number has not been moved to another Carrier. The
number still resides with the originally assigned Carrier of that area code and
prefix. You can utilize the NANPA to look up the originally assigned
Carrier of an area code and prefix. |
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16. |
What is NANPA? |
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The North American Numbering Plan Administration (NANPA) provides information about
the North American Numbering Plan (NANP) and its administration. The
NANP is the numbering plan for the Public Switched Telephone Network for Canada,
the US and its territories, and the Caribbean. NANPA holds the overall
responsibility for the neutral administration of NANP number resources, subject
to directives from regulatory authorities.
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17. |
If a number is not ported, how can I find out which Carrier the number belongs to? |
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Go to NANPA's public website at
http://www.nanpa.com and click on the Central Office Code Reports link located
on the main page. From there, click on the Central Office Code Utilized
Report link, then on the first drop-down box choose the U.S. State or territory
that the telephone number is in and on the second drop-down box, choose the area
code (NPA) that the phone number is in. Click "Continue" and
a listing of all prefixes (NXX) under that area code will appear on the following
screen with the corresponding assigned Carrier. |
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18. |
The IVR system states that my PIN is 'invalid'. What does that mean? |
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All PINs assigned will not expire. It is likely that the PIN being entered
is otherwise incorrect, possibly a digit is missing or transposed. To confirm
your organization’s PIN, please contact the Neustar personnel listed on the IVR
Registration page on http://www.npac.com/ivr/forms/registration.htm. |
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19. |
If I have questions or issues utilizing the IVR system, whom can I call? |
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Please call the NPAC Help Desk at 1-888-672-2435 for assistance. |
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20. |
If my request for a PIN is urgent and I need to escalate who do I contact?
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Please contact Khanh Quan at
(571) 434-5475
or by email at khanh.quan@neustar.biz |
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21. |
If I am experiencing technical difficulties with the IVR system who do I contact? |
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If you are experiencing technical difficulties please call the Help Desk at (888)
672-2435. |
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22. |
Who do I contact to inquire about the status of my PIN? |
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Please call us at (571) 434- 5432 to inquire about the status of your PIN. |
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