Billing

The FCC determined that the cost of developing, implementing and operating the NPAC SMS is to be shared by all telecommunications carriers. In the LNP Cost Recovery Order , the Commission adopted competitively neutral rules to allocate among all telecommunications carriers the shared costs of the regional databases based on carriers' regional intrastate, interstate, and international end-user telecommunications revenues. The Commission further delegated to the Local Number Portability Administrator(s) (LNPAs) the authority to collect data from all telecommunications carriers for the purpose of determining their contribution to the recovery of shared costs of long-term number portability.

 As the current LNPA for Canada, Neustar serves as the neutral, third-party billing agent for LNP fees to the industry. Neustar ensures Service Providers are accurately billed and invoiced according to their regional end user telecommunications revenues.

Service Provider Login

E-bill: view invoices and pay invoices online

For questions regarding accessing the Neustar E-Bill, contact
NPAC Billing Operations Help Desk
Phone: 877-245-5277
Monday – Friday 8AM – 6PM Eastern Time
Email billing@neustar.biz