Neustar undergoes nine independent annual audits with respect to neutrality, privacy and security. All Neustar employees, board members and designated contractors are required to pass Quarterly Neutrality Certification.

Complaints must be submitted in writing and either hand delivered during normal business hours or mailed, by first-class mail, postage prepaid, to: Neutrality Officer Neustar, Inc. 46000 Center Oak Plaza Sterling, VA 20167.

The Neutrality Officer will answer any complaint in writing by providing a response within 30 calendar days from the time-stamped receipt of the complaint.

For more information on what the response will contain, refer to Section 300 of the Neustar Inc, Neutrality Requirements.

If Neustar is found to be in violation of the Neutrality agreement, the Neutrality Officer, in conjunction with the Neustar personnel involved in the alleged discrimination or favoritism and any other Neustar personnel that the Neutrality Officer designates, will develop an action plan to provide a remedy for the effects of such conduct, if any, and to prevent the recurrence of such conduct in the future. 

For more information on this topic, refer to Section 400 of the Neustar Inc., Neutrality Requirements.

The NPAC brings together eight regional LNP database systems across the U.S. and Canada.

The primary responsibilities of the NPAC include:

•  Data Administration: Ported telephone number data administration, service provider network data administration and audit administration
•  Mass Changes: Area code (NPA) splits and LRN transfers
•  Billing and Cost Appointment
•  The IVR – Interactive Voice Response System
•  Wireless “Do Not Call” list

Neustar is the NPAC Administrator for the U.S. and Canada.

If you are in need of information on signing up as a NPAC customer or need information on changes to your existing NPAC profile, please contact Customer Connectivity Services at 571-434-5434 or cc@neustar.biz .  If you require NPAC Help Desk assistance, please call 1-888-NPAC-HELP (1-888-672-2435).

Today’s NPAC supports number porting between all types of numbers, including wireline and intermodal porting (porting between wireline and wireless) and Voice over Internet Protocol (VoIP).

There are strict guidelines on who can access the NPAC system and use NPAC data.  Service Providers and their agents are only permitted to use the NPAC data for the purpose of routing, rating, or billing of calls, or for performing network maintenance connected with provisioning telecommunications services.

Law enforcement agencies and and Public Safety Answering Point (PSAP) providers rely on the NPAC to identify the communications service provider who holds the telephone number. This information is used to obtain the legal point of contact when executing subpoenas for wiretaps or telephone calling records or responding to emergencies.