Yes, one portal can be used for multiple company SPIDs.  We require one completed LTI Registration Form for each SPID involved.  A quantity of 1 should be entered on the Registration Form for the amount of LTI ports needed.

There is no charge for the SecurID tokens. Note: There is a 1:1 ratio for total VPN access ports and simultaneous users. SecurID tokens are assigned to each User who has a logon.

Porting activity through the LTI is not billed, however the running of reports through the LTI does result in the Standard Report charge. 

The PINs assigned are different.  The NPAC Authorization PIN allows an NPAC user to call into the NPAC Help Desk and request assistance.  The PIN received with the SecurID token allows an NPAC User to be authenticated through the LTI VPN.

Your account is locked out because you have exceeded the number of incorrect log in attempts. Please call 888-672-2435 for assistance.

Complete and submit the online non-disclosure agreement. You can view and print a PDF version however; the electronic version must be submitted to Neustar for approval.

Neustar will email you a User ID and password to enter the secure portion of the website where you will continue the NPAC User application process. A copy of your approved NDA will be available from the secure web site.

Note:  Before Neustar can approve the requestor’s non-disclosure agreement and NPAC User Application, the requestor must be a member of the Canadian LNP Consortium, Inc. or an approved Third-Party Service Bureau in Canada. For membership and NPAC User approval information contact:

Marian Hearn
 Project Executive, Canadian LNP Consortium, Inc.
 Phone: 613-256-2600

Normal Business Hours:

Monday – Friday: 7:00am – 7:00pm Central Time (CST/CDT)

After-Hours Support:

Monday – Sunday: 7:01pm – 6:59am Central Time (CST/CDT)

Support may incur a billable charge of $100.00 per hour or any fraction thereof if the call is non-service affecting.

• Create SV - New SP asks Help Desk to issue new SP Create, for single TN or range of TNs.

• Create SV - Old SP asks Help Desk to issue old SP Create, for single TN or range of TNs.

• Prevent SV Activation - Old SP asks Help Desk to change concur flag to "false" on pending SV (or SVs, for range of TNs).

• Activate SV - New SP asks Help Desk to activate a pending SV for a single TN (or SVs, for a range of TNs).

• Remove Prevention of SV Activation - Old SP (or New SP, after due date or t2 timer's expiration) asks Help Desk to change concur flag to "true" on pending SV (or SVs, for range of TNs).

• Modify Pending SV – New or Old SP asks Help Desk to modify single SV (or SVs, for a range of TNs).

• Disconnect TN - Current SP asks Help Desk to issue disconnect for TN (or range of TNs).

• Cancel Pending SV - Old SP or New SP asks Help Desk to issue its cancel for pending SV (or SVs, for range of TNs).

• Look Up SV - SP asks Help Desk to look up active SV for a TN (or SVs for range of TNs).

• Modify Active SV - Current SP asks Help Desk to modify single active.

• Audit SV - SP asks Help Desk to issue audit request for a TN, or range of TNs, with SV(s) in active state.

• Look Up Network Data - SP asks Help Desk to look up NPA-NXX, NPA-NXX ID, LRN, or LRN ID to determine associated SPID and/or ID.

• Change Network Data - SP asks Help Desk to add to or to delete from the NPAC’s network data an NPA-NXX(s) or LRN(s). Requests to delete these data can be accommodated only if the SP making the request is the SP that originally entered the data. This limitation does not apply in the case where the SP asks Help Desk to delete an NPA-NXX (but not an LRN) where the NPA is not associated with the NPAC Service Area in which the NPA-NXX is open.

• Change GUI Password  - SP asks Help Desk to change its GUI Password.

• Re-enter GUI Logon - SP asks Help Desk to re-enter its GUI Logon which SP has allowed to expire.

No, the New SP must wait until the Old SP concurs the port request or until the timers expires.

A telephone number will remain in the NPAC database for 30 calendar days after the due date.

A Primary or Secondary Authorized caller may send a request to contact.updates@neustar.biz and include any additions or deletions to the account. When adding additional contacts, the following information will be needed:

• Contact’s Name

• Contact Email Address

• Company SPID

• Contact Authorization Type (Primary, Secondary, Authorize)

For billing inquiries, NPAC Users can call the NPAC Billing Help Desk direct at (877) 245-5277. 

Hours of operation for the billing center are Monday – Friday 8:00 am to 6:00 pm Eastern Time.

Yes, for all U.S. regions:  

First Sunday of the Month: 00:00 CT to 10:00 CT
All other Sundays: 00:00 CT to 08:00 CT.

Canadian maintenance upon approval by the Canadian Consortium.

If you get this error, it is because this is the first port for this NPA-NXX. The due date for the first port must always be at least five business days from the current day.  This rule only applies on the first port of every NPA-NXX.

• Help Desk Only: User will contact the NPAC Help Desk via phone or web ticket for all number porting activities, reports, inquires or issues.

• Low Tech Interface: User will access the NPAC database through a GUI interface to perform all porting activities with the NPAC, including running reports. Connectivity can either be through an SSL VPN port or a dedicated circuit for U.S. Users.

• Mechanized SOA/LSMS: User will connect their vendor certified SOA or LSMS system directly to the NPAC over redundant circuit connections to the Primary database in Sterling, VA and the backup database in Charlotte, N.C.

• Users can also access the NPAC through a third party system.

Please send an e-mail request to contact.updates@neustar.biz. Please include the following information:Company Name, SPID, Contact Name, and E-mail Address.

Please send an e-mail request to contact.updates@neustar.com.  Please include the following information: Company Name, SPID, Contact Name, E-mail Address, region(s) and indicate list type.

If the browser window with the AppTunnel links crashes or is closed for any reason and there is still an active Network Connection (as indicated by the yellow icon in the taskbar at the bottom of the window), the user may relaunch the AppTunnel links without logging back in.  At this point, the user may right click on the Network Connect icon and choose "New Secure Gateway Window".

No, only the Primary and Secondary contacts can add and delete names from the Authorized List.

A vendor is a company that has built a SOA or LSMS system that has completed Interoperability Testing with the NPAC. These certified systems can be purchased by Users to connect directly to the NPAC database. Vendors are not Users of the NPAC, but a Non-Disclosure Agreement will need to be signed.

Mechanized Users with a SOA or LSMS systems are required to do Initial Turn-Up Testing before going live in the NPAC. Over time, there may be new releases or change orders that will require testing subsequent Turn-Up Testing of new functionality.

Please contact Customer Connectivity Services at 571-434-5434 or send an e-mail to cc@neustar.biz.

Interoperability Testing insures that the SOA and LSMS vendor CMIP Interfaces comply with the functionality defined in the IIS. Vendor SOA and LSMS systems must be Interoperability Certified prior to starting Turn-up Testing with Neustar.

Regression Testing is testing that is done to insure that existing NPAC SMS, LSMS, and SOA system functionality were not impacted by a new release of NPAC SMS software. Each Service Provider must perform regression testing for each new release of the NPAC SMS and each new release of their SOA or LSMS software.

Turn-up testing is comprised of regression testing and new functionality testing when new NPAC/SMS software is released.

Ad hoc testing is testing performed by NPAC Users on the Test Platform.  NPAC Users can perform SOA and LSMS testing with the current NPAC/SMS release.

To get a SPID in the NPAC you must first complete the New Customer Registration Process. Upon successful completion, your company will be assigned a SPID in the NPAC.

The time it takes to register can vary greatly and relies on the time it takes to complete the steps involved in the registration process. Please review the process shown on the home page for a listing of the steps involved.

Once your NDA has been processed, an email will be sent with a User ID and Password that allows you to access your account on the NPAC Customer Center to complete the New User Application.

Do not submit a new NDA. Contact Customer Connectivity Services at 571-434-5434 or send an e-mail to cc@neustar.biz to discuss the next steps.

There are no charges resulting from the New Customer Application Process.

Yes.  Anyone who needs to use NPAC data must apply and become authorized to use the data. This includes users who obtain NPAC data from a third party, and not directly from the NPAC (Service Bureaus).

No.  Law Enforcement Agencies do not register to become NPAC users. Law Enforcement Agencies use the NPAC IVR (Interactive Voice Response) to obtain information from the NPAC. Complete the Law Enforcement/911 PIN Registration form.

Complete and submit the online non-disclosure agreement. You can view and print a PDF version however; the electronic version must be submitted to Neustar for approval.

Neustar will email you a User ID and password to enter the secure portion of the website where you will continue the NPAC User application process. A copy of your approved NDA will be available from the secure web site.

An NPAC User is an entity that has been authorized to receive NPAC data. Not all NPAC Users interact directly with the NPAC, however, and may instead receive NPAC data from Service Bureaus.

An NPAC SPID is the OCN of a service provider. This is a unique four character alphanumeric value shown for the owner of each ported number record in the NPAC. A secondary SPID, called the “alternative SPID,” also may be associated with a ported number record. This alternative SPID value may not be an OCN, but instead may be drawn from the series X000 to X999.

Information about who is eligible to use the NPAC and the registration process are available on the NPAC website under the section “Access to the NPAC”. The process starts by completing a Non-Disclosure Agreement online. There is a New User Application and User Agreement that will also need to be executed to complete the registration process of becoming an NPAC User.

Pricing will vary depending on the access method. The pricing schedule is available for Users to reference once the New User Application is approved.

Billing information will be available to users who have a valid NDA on file.

There is no charge to become an NPAC User, but there are charges for most methods of access to the NPAC.