Telemarketers
What is the Telephone Consumer Protection Act of 1991?
The United States Federal Communications Commission (FCC) has by order implementing the Telephone Consumer Protection Act of 1991 (the "TCPA") prohibiting the initiation of telephone calls (other than a call made for emergency purposes or made with the prior express consent of the called party) using automatic telephone dialing systems or an artificial or prerecorded voice to telephone numbers assigned to a paging service, cellular telephone service, specialized mobile radio service, or other radio common carrier service, or any service for which the called party is charged for the call.
What is the Intermodal Ported Telephone Number Service?
The Intermodal Ported Telephone Number Service consists of two (2) files containing lists of intermodal ports of telephone numbers, segregated between wireline-to-wireless ports and wireless-to-wireline ports. These files are updated on a daily basis. Neustar provides access to the service via a password-secured Web site. Neustar is the sole entity authorized by the North American Portability Management LLC to provide the Intermodal Ported Telephone Number Service.
Who should subscribe to the Intermodal Ported Telephone Number Service?
Anyone who desires to comply with the TCPA can register for the service.
What will happen if my company does not comply with the TCPA?
The FCC orders implementing the TCPA provide for, among other things, fines of $11,000 per violation of the TCPA.
How does my company register?
You may register directly with Neustar for the Intermodal Ported Telephone Number Service. Alternatively, you should seek an authorized reseller of Neustar's data, who can assist you with TCPA compliance. Upon completion of the registration process, you will have chosen a user name and password and been assigned an account number. Your account number will be valid for a term of one (1) year, after which time you will need to reapply for the service.
How are different subscribers to the Service classified, and how many subscriptions are they required to purchase?
There are three kinds of subscribers (listed below), each of which must sign the same agreement with Neustar. Different fees apply depending on subscriber status, and in one case Neustar charges no fee at all .
- Direct Customers. A customer purchasing the service directly from Neustar so that the customer may avoid engaging in conduct that violates the TCPA is considered a Direct Customer. Each Direct Customer purchases one subscription, and is assessed a US$1,400 fee.
- Reseller Customer. A customer that intends to resell the service to others so that such third parties may avoid engaging in conduct that violates the TCPA is considered a Reseller Customer. Each Reseller Customer purchases one subscription as a reseller, and may purchase additional subscriptions for each of its customers to whom it intends to resell the service. The subscription fees assessed to Reseller Customer are set forth below: US$1,400 for the Reseller Customer, and
- US$900 for each customer to whom the Reseller Customer intends to resell the service.
- Second Tier Customer. A customer of a Reseller Customer is considered a Second Tier Customer. Neustar does NOT assess a charge directly to the Second Tier Customer, but it does assess a fee to the Reseller Customer.
Can I resell the service?
The authority we received from the telecommunications industry to provide the service limits resellers to one level of resale. That is, a Reseller Customer may reseller to a Second Tier Customer, but he Second Tier Customer may not then resell the service (or any data from the service). If you qualify as a reseller, then you may request the creation of sub-accounts for your customers. Once the sub-account numbers are issued, you may assign them to your customers. Your customers may then log on to www.tcpacompliance.com to complete the registration process.
I registered as a Direct Customer, but am becoming a Reseller Customer. Can I change my registration status?
Yes. However, to change status, you must re-register and pay the applicable fees..
In addition to any fees already paid, you will be charged the usual fee of $1,400 for your new Reseller Customer subscription and $900 for each subscription you request for your customers. Neustar will not waive, prorate or refund charges for registered customers who wish to change their status while their subscriptions are active. Please note that once a subscription is purchased, no refunds will be issued.
Am I reselling the Service if all I do is make calls on behalf of my customers?
No. As a Direct Customer, you make calls on behalf of yourself and/or on behalf of your customers, so long as you do not sell, assign, lease, or otherwise disclose the data that comprises the service.
If I make phone calls on behalf of a client to generate sales leads (or something similar), can I disclose the results of the calls to my client, including the telephone numbers?
A Direct Customer may disclose to its clients the results of calls it makes on behalf of those clients (e.g., leads generated, survey results, applications for products/services, etc.), including the associated telephone numbers. However, the Direct Customer cannot simply provide confirmation to its client that a telephone number was ported to a wireless service , as that would constitute a "disclosure" to an entity that has not executed an agreement with Neustar as a customer of a Reseller Customer.
My company wants to provision multiple database systems. Do I need more than one subscription to the Service?
Yes. A separate subscription (and the corresponding fee) is required for each database you provision.
Does my subscription cover multiple departments within my company?
Yes. A subscription covers your entire company, including its departments.
Does my subscription cover affiliates (i.e., subsidiaries, parent company, etc.)?
No. Rights to the service are limited to each legal entity (e.g., company) that purchases a subscription. If your affiliate desires access to the service, then each affiliate must qualify for the service and execute a separate agreement with Neustar. However, you DO NOT need a separate subscription for your affiliates if (a) you make or intend to make calls on its behalf, and (b) you only provision your own systems.
How do I access the service files?
Once your application and registration is completed, you will have access to the files through the TCPA Compliance Web site. You may log in using your user ID and password, click on the "Download Files" button, and access the files.
When are the files available? How often can I access the files?
The files will be made available to you when you log into the TCPA Compliance Web site. The files are updated and available on a daily basis, and you may download them as often as your business requires.
In what format are the files made available?
The format of the file is an ASCII file with two (2) fields delimited by a pipe '|'. The first field is the 10-digit telephone number, and the second field is an optional four-digit number if a number range was ported. For example:
- 5714345000|| (one ported telephone number)
- 5714345000|6000| (all numbers from 5000 to 6000 ported)
I notice there are several different files (lists of numbers) available for download. Which should I choose?
We offer four files daily. The text (TXT) files contain the most complete list of numbers, and they are updated every day at midnight (GMT). The No Range .txt files are the same identical files, but have the ranges broken down and filled in. The zip file contains all four files, and the user should not have to download the zip file unless they want to look at old versions of both types of files.
How can I automate the file download process?
For information about other platforms, email WDNCINFO@neustar.biz .
Please note that Neustar makes no representations or warranties concerning the suitability or accuracy of this or any other script intended for automating the downloading process.
Who can I call for additional information about the Service or the Registration Process?
For general questions regarding the Intermodal Ported Telephone Service, you may contact a Neustar representative via phone at (866) 623-2262 or via email at WDNCINFO@neustar.biz .
