Contact Neustar

As the NPAC Administrator, Neustar, a TransUnion company, is responsible for building and maintaining the NPAC website. We have provided this authoritative website with information and resources concerning local number portability in Canada. Our goal is to ensure that all visitors can easily find and access the information needed regarding local number portability.

We welcome your feedback and input on ways we can improve your experience. If you are an Authorized NPAC user and have questions, please use one of the contact methods outlined in the Authorized Users section.

Please use one of the following methods to contact us if you have a general comment or feedback about this website. If you have questions or issues about using the NPAC system or performing LNP processes you should use the section for Authorized Users below.

General Inquiries, Comments or Feedback

Mail Us

1906 Reston Metro Plaza
Suite 500
Reston, VA 20190

Call Us
Customer Connectivity Services Phone: 571-434-5434

Email Us with general questions or requests about the website.

Authorized Users

Please use one of the following methods to contact the Help Desk for issues or concerns regarding using the NPAC/SMS or performing LNP processes. This will ensure that your question or concern is directed to the department where someone will be able to assist you.

Help Desk : Contact the Help Desk for issues or questions about accessing or using the NPAC.

Billing Operations : Contact the Billing Operations Help Desk for billing questions.

Visit the Neustar website to learn more about Neustar.